General Technical Information

The following articles provide basic troubleshooting steps for environmental factors that may contribute to problems you experience using our products. We recommend reviewing these articles with the guidance of a technician that is familiar with your environment.

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Connectivity

• Local Area Network (LAN) Overview

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Firewall

• Adding Windows Firewall Program Exceptions
• Adding Port Exceptions to Windows Firewall
• Configuring the Firewall for an Internet Connection
• Enabling or Disabling Windows Firewall

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Internet

• General Internet Troubleshooting

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Network

• Changing Network Settings - Windows XP
• Changing Network Settings - Windows Vista
• Releasing and Renewing an IP Address
• Sharing Folders and Setting Permissions
• Sharing Files and Folders

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Operating System

Windows

• Accessing the Command Prompt
• Accessing Device Manager
• Backing up the Registry
• Changing File Types and Associations
• Configuring Run as Administrator Options
• Creating a System Image
• Creating System Restore Points
• Determining Your Operating System
• Determining Your Operating System's Version and Service Pack
• Disabling the Search Indexer
• Disabling User Account Control (UAC)
• Enabling and Disabling System Protection
• Installing a Printer
• Rebooting in Safe Mode
• Registry Overview
• Restoring a System Using a Restore Point
• Restoring the Registry from a Backup
• User Account Control (UAC) Overview
• Viewing Known File Extensions

Macintosh

• Determining the Version of a Macintosh Operating System
• Running a Ping and Traceroute on Macintosh OS X
• Searching for Files and Folders Using the Finder
• Using Macintosh Keyboard Commands

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Router

• Router Overview

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Universal Naming Convention (UNC)

• UNC Overview

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