Troubleshooting
General
- Critical Microsoft Outlook 2010 Information
- Archiving a Matter Crashes PCLaw
- Screen Resolution of 800 X 600 (Or Better) Is Required
- PCLaw Hangs When You Log in to a Set of Books Stored on a Server Running Windows Vista
- The Select Set of Books Window Does Not Display the Actual Set of Books
- The Printer Setup Feature is not Available from the File Drop-Down Menu
- Toolbar Reappears if Hidden during a Previous Session
- The Quickstep Menu Appears Blank When You Log in as a Different User at the Same Workstation
- No Matters Listed When You Mass Archive Matters
- Cannot Set A4 as the Default Paper Size
- Changes are Written to the First Matter Only in Global Change Matters
- Entering Nickname in Renumber Matter/Client Produces No Results
- Other Address Information Box for Country Does Not Copy
- Vendor Status Is Not Saved When You Select Vendor In Paid To Pop Up Help
- PCLaw Freezes Temporarily When You Launch on Multiple Workstations Simultaneously
- Phone Messages Contain Extra Characters
- The Copy Address Button Ignores the E-mail and Phone Number Fields
- PCLaw Opens in a Window with Small Icons and Maximizing the Window does not Correct the Issue
- Multiple Users do not see the PCLaw Books on a Windows Vista Workstation
- Logging into PCLaw with the Correct Password but Nothing Happens when Clicking OK
- Exported Contacts Include Deleted Contacts
- Black Blocks Appear on Printed Documents
Installation
Matter Manager
- Resetting Matter Balances
- The Opening Balances Tab is Missing in the Matter Manager
- The Matter Manager Notes Tab Does Not List New Notes
- Some Tabs in the Register and Matter Manager Are Not Available
- Custom Tab Yes/No Fields Display 1 or 0 on Printouts
- Zip Code Box is Left Blank When You Change the Matter Billing Address
- HST Frequently Asked Questions (FAQs)
- The Copy Address Button Copies the City Twice
- The Browse Button in the Manager Modules Does Not Save the Output File to the Selected Location
- PCLaw Closes When You Try to Use Keyboard Arrows in Matter Manager
- Printing a Label
Data Entry
- Explanation on an Accounts Payable Entry Defaults to the Explanation of the First Allocation on the Payable
- Quick Timer Does Not Open
- Cancel Printing from the Additional Payee Information Window Records the Entry
- Recurring Receive Payment Entries Appear as Firm Receipts
- If You Hide Either the Rate or Hours Fields, the Time Sheet Automatically Hides the Amount Field
- Delay Post Entries are Lost After Upgrading PCLaw
- Spell Check Does Not Ignore the Second Instance of Wrong Spelling in Same Explanation
- Using Global Change Time
Billing and Past Due
- Removing a Partially Posted Invoice or Bill
- Matters with New Charges Do Not Print at Billing
- Matters with New Charges Do Not Print at Pre-Billing
- Pre-Bills Print with a Zero Balance
- Payment Section Does Not Appear in Final Quick Bill
- The Edit Disk Image Feature is not Available from the Billing Drop-Down Menu
- Retainers Auto Allocate at Billing Regardless of Setting Selection
- Fees Do Not Appear on the Billing Fees Journal or the Client Summary and Taxes for Fees Are Not Calculated
- Bank Reconciliation and BillFlow Windows do not Respond Properly When Using Dual Monitors
- Taxes Doubled on Disbursements
- PCLaw Creates a Negative One Cent Sales Tax Amount
- Receiving a Payment in Quick Bill does not Apply the Correct Receipt Number
- Past Due Notice Templates Contain Invalid Characters
Banking
- General Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
- Trust Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
- Cannot Void Bank to Bank Transfer in the Register
- The Bottom Section of the Deposit Slip is Repeated
- Credit Card Transaction Does not Post
- Credit Card Entries are Ignored on Deposit Slips
- Deposit Slips List Displays Zero Amounts for Reprinted Deposit Slips
The Register
Reports
- Client Ledger Balances Do Not Match the Client Summary Balances
- The Period Totals and Running Balance on the GST/HST Journal Do Not Reconcile
- Cannot Reconcile the GST/HST Journal to the GST/HST Payable (2400) Account
- Cannot Reconcile the General Bank Missing Checks (Cheques) Journal
- The Sales Tax Journal Does not Reconcile to the G/L Sales Tax Payable (2450) Account
- Firm Totals for Client Trust Ledger Displays Incorrect Bank Account Balances
- Changing the Report Font Does Not Change the Font on the Reports
- Negative Expense Recovery Displayed on Hard and Soft Cost Analysis
- Cannot Print PCLaw Reports to the Printer or from the Report Window
General Ledger
- Trust Balances Do Not Reconcile for the Trust Bank Journal, Client Trust Listing, or G/L
- The General Bank Journal Balance and the G/L Do Not Reconcile
- The Accounts Receivable Balances Do Not Reconcile from the Billing (Fees) Journal to the Client Ledger or G/L 1200 Account
- Client Disbursement Recovery Balances Do Not Reconcile from the Client Ledger to the G/L 1210 Account for Accrual Accounting
- Client Disbursement Recovery Balances do not Reconcile from the Client Ledger to the G/L 1210 Account for Modified Cash Accounting
- Client Disbursement Clearing Account (5210) Balance is Not Zero
- The GST/HST Journal Balance Does Not Reconcile to the G/L 2400 Account
- G/L Accounts Do Not Appear on the General Ledger Statement
- GL Account out of Balance with its Corresponding Journal
- The General Bank Journal Balance is Wrong but the G/L Balance is Correct
- Budget Entries are Not Saved and Related Reports Return Zero Values
- Balance Sheet Does Not Balance Because an Expense Account was Changed to an Asset Account
- Balances Do Not Include All Entries for the Month
- The Retrieve From Window Does Not Open
- Both the Long and Short Term Sections of the Balance Sheet Contain the Liability Account
- Printing a List of G/L Accounts Crashes PCLaw
- G/L Functions and Financial Statements Truncate Bank Account Names to 20 Characters
Bank Reconciliation
- Bank Reconciliation Troubleshooting
- The Opening Balance on the Bank Reconciliation Does not Match the Closing Balance of the Prior Bank Reconciliation
- The Bank Reconciliation Report Shows a Difference in the Bank Statement Reconciliation Section (top part of report)
- The Bank Reconciliation Report Shows a Difference only in the Bank Journal Reconciliation Section (bottom part of report)
- Finding the Bank Journal Balance
- An Item on the Bank Reconciliation Window Randomly Appears and Disappears
- Unable to Reconcile Bank Account Because of a Phantom Entry in Bank Reconciliation Window
- The Calculated and Actual Bank Journal Balances Do Not Reconcile
- Some Deposit Slips Do Not Display on the Mark Items Window
Calendar
- The MTD Box on the Time Tab of the Calendar Is Blank for the Month of February
- Appointments Can Be Deleted By Users with Only View Access for the Calendar
- A Time Entry from the Calendar Posts Multiple Times
- To Do Entries Always Appear
- New Appointment is Not Created When You Use Linked Date
- Appointments Dated February 29 of a Leap Year Do Not Appear on the Calendar
Document Manager
Third Party Integration
- Cannot Record Emails from Outlook to PCLaw
- Previous Contacts are not being Transferred between Outlook and PCLaw
- The Business Address in Microsoft Outlook links to the Contact Address in PCLaw
- Recurring Events Synchronized from Microsoft Outlook Appear as Single Appointments in PCLaw
- Removing a Contact from PCLaw does not Remove the Contact from Microsoft Outlook
- PCLaw ToDos not Appearing in Microsoft Outlook
- Microsoft Outlook Tasks not Appearing in PCLaw
- Matters Default Rate Is Not Added to Time Entries Created in Outlook
- Timeslips and PCLaw Terminology
- Time Entries are Posting Error Messages When You Post Time from Amicus to PCLaw through Centralized Posting Feature
- Internet Explorer Crashes When the PCLaw program is Open
- Lawyers and Rates do not Transfer from Amicus to PCLaw
- Windows Accounting Software for Lawyers has Encountered an Error When Replying to an Email
- WordPerfect Crashes When You Save a Document
- PCLaw Reports Produced In Time Matters Give Incorrect Results
- Time Matters Terminates Printing a PCLaw Report
- PCLaw Fields are not Updating in Your Word Document
- Initialization Fails Silently After Clicking Begin Initialize in Amicus
- Resetting the PCLaw Integration with Microsoft Outlook
PCLawTE
- The Font Size in PCLaw Is Too Large and Scroll Bars Do Not Belong on the Screen
- The Handheld Device’s List Help Does Not Contain a Particular Matter
- Cannot Assign G/L Accounts to Expense Recovery Items created in PCLawTE
- Cannot Assign Time Keepers to Expense Recovery Items you created in PCLawTE
- PCLawTE Calendar Fix
- Downloading and Installing the PCLawTE Patch for BlackBerrys
- Calendar Entries Disappear from your BlackBerry after Synchronizing with PCLawTE
- Terminology for Express and Satellite Is Not Country Specific
- The PCLaw Timer Stops Automatically When the Power Shuts Off
Payroll
- ADP Payroll Canada - Overview
- The Previous, Next, and Cancel Buttons Appear as Red Circles with White Text when Using ADP Payroll in PCLaw
- ADP Demo Page Incorrectly Opens When Opening Payroll
- ADP Payroll is Too Slow
- The PCLaw Check Printing Window Appears Every Time ADP Payroll Is Opened
- Payroll Checks Do Not Print the Address for ADPUS Clients
- Print Checks (Cheques) Window for Payroll Always Displays General Bank Account 1
- Processing Manual Payroll Cheques
Program and Data Maintenance
- Removing Duplicate/Multiple Sets of Books
- Contents of the PCLaw.cfg File
- PLREGOLE Crashes When You Register Any of Its Components
- PCLaw Terminates When it Reindexes the Global Search Index
- The Network Analyzer feature is not available
- Satellite Expense Entries Are Not Imported into the Host Station
- User Rights Problems after Upgrading SQL Database to Version 9
- General Technical Information
