Article ID: 10998

Troubleshooting

[Calendar] [General] [Installation] [Matter Manager] [Data Entry] [Billing and Past Due] [Banking] [The Register] [Reports]
[General Ledger] [Document Manager] [Bank Reconciliation] [Third Party Integration] [QDocs] [Payroll]
[Program and Data Maintenance] [Other Troubleshooting Topics]

Calendar

• The MTD Box on the Time Tab of the Calendar Is Blank for the Month of February
• Appointments Can Be Deleted By Users with Only View Access for the Calendar
• A Time Entry from the Calendar Posts Multiple Times
• To Do Entries Always Appear
• New Appointment is Not Created When You Use Linked Date
• Appointments Dated February 29 of a Leap Year Do Not Appear on the Calendar
• Save to Matter Option on the PCLaw Toolbar Opens the Wrong Window
• Cannot Record Emails from Outlook to PCLaw
• Previous Contacts are not being Transferred between Outlook and PCLaw
• The Business Address in Microsoft Outlook links to the Contact Address in PCLaw
• Removing Old Entries Using the Purge Calendar Entries Window
• Removing a Linked Item on a Linked Dates Template
• Missing Calendar Entries on the Time Entry Advisor Window

General

• Critical Microsoft Outlook 2010 Information
• Archiving a Matter Crashes PCLaw
• Screen Resolution of 800 X 600 (Or Better) Is Required
• PCLaw Hangs When You Log in to a Set of Books Stored on a Server Running Windows Vista
• The Select Set of Books Window Does Not Display the Actual Set of Books
• The Printer Setup Feature is not Available from the File Drop-Down Menu
• Toolbar Reappears if Hidden during a Previous Session
• The Quickstep Menu Appears Blank When You Log in as a Different User at the Same Workstation
• No Matters Listed When You Mass Archive Matters
• Cannot Set A4 as the Default Paper Size
• Changes are Written to the First Matter Only in Global Change Matters
• Entering Nickname in Renumber Matter/Client Produces No Results
• Other Address Information Box for Country Does Not Copy
• Vendor Status Is Not Saved When You Select Vendor In Paid To Pop Up Help
• PCLaw Freezes Temporarily When You Launch on Multiple Workstations Simultaneously
• Phone Messages Contain Extra Characters
• The Copy Address Button Ignores the E-mail and Phone Number Fields
• PCLaw Opens in a Window with Small Icons and Maximizing the Window does not Correct the Issue
• Multiple Users do not see the PCLaw Books on a Windows Vista Workstation
• Logging into PCLaw with the Correct Password but Nothing Happens when Clicking OK
• Exported Contacts Include Deleted Contacts
• Black Blocks Appear on Printed Documents
• General Technical Information

Installation

• Installing or Updating PCLaw Causes the Workstation to Reboot During the Installation or Update

Matter Manager

• Resetting Matter Balances
• The Opening Balances Tab is Missing in the Matter Manager
• The Matter Manager Notes Tab Does Not List New Notes
• Some Tabs in the Register and Matter Manager Are Not Available
• Custom Tab Yes/No Fields Display 1 or 0 on Printouts
• Zip Code Box is Left Blank When You Change the Matter Billing Address
• The QDocs Button is not on the Matter Manager Toolbar
• The Copy Address Button Copies the City Twice
• The Browse Button in the Manager Modules Does Not Save the Output File to the Selected Location
• PCLaw Closes When You Try to Use Keyboard Arrows in Matter Manager

Data Entry

• Explanation on an Accounts Payable Entry Defaults to the Explanation of the First Allocation on the Payable
• Quick Timer Does Not Open
• Cancel Printing from the Additional Payee Information Window Records the Entry
• Recurring Receive Payment Entries Appear as Firm Receipts
• If You Hide Either the Rate or Hours Fields, the Time Sheet Automatically Hides the Amount Field
• Delay Post Entries are Lost After Upgrading PCLaw
• Spell Check Does Not Ignore the Second Instance of Wrong Spelling in Same Explanation
• Using Global Change Time
• Managing General Retainers and Overpayments Overview

Billing and Past Due

• Removing a Partially Posted Invoice or Bill
• Matters with New Charges Do Not Print at Billing
• Matters with New Charges Do Not Print at Pre-Billing
• Pre-Bills Print with a Zero Balance
• Payment Section Does Not Appear in Final Quick Bill
• The Edit Disk Image Feature is not Available from the Billing Drop-Down Menu
• Retainers Auto Allocate at Billing Regardless of Setting Selection
• Fees Do Not Appear on the Billing Fees Journal or the Client Summary and Taxes for Fees Are Not Calculated
• Bank Reconciliation and BillFlow Windows do not Respond Properly When Using Dual Monitors
• Taxes Doubled on Disbursements
• PCLaw Creates a Negative One Cent Sales Tax Amount
• Receiving a Payment in Quick Bill does not Apply the Correct Receipt Number
• Past Due Notice Templates Contain Invalid Characters

Banking

• General Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Trust Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Cannot Void Bank to Bank Transfer in the Register
• The Bottom Section of the Deposit Slip is Repeated
• Credit Card Transaction Does not Post
• Credit Card Entries are Ignored on Deposit Slips
• Deposit Slips List Displays Zero Amounts for Reprinted Deposit Slips

The Register

• Some Tabs in the Register and Matter Manager Are Not Available
• This Entry Cannot Be Changed
• Void / NSF Button Disabled
• Columns Cannot Be Dragged to a Different Location
• Cannot Void Bank to Bank Transfer in the Register
• Do Not Have Access To Correct Entries Functions In Admin
• Columns Cannot Be Moved

Reports

Client Ledger Balances Do Not Match the Client Summary Balances

The Period Totals and Running Balance on the GST/HST Journal Do Not Reconcile

Cannot Reconcile the GST/HST Journal to the GST/HST Payable (2400) Account

Cannot Reconcile the General Bank Missing Checks (Cheques) Journal

The Sales Tax Journal Does not Reconcile to the G/L Sales Tax Payable (2450) Account

Firm Totals for Client Trust Ledger Displays Incorrect Bank Account Balances

Changing the Report Font Does Not Change the Font on the Reports

Negative Expense Recovery Displayed on Hard and Soft Cost Analysis

Cannot Print PCLaw Reports to the Printer or from the Report Window

Lawyer's Fees G/L Account Doesn't Update When a Retainer is Applied

General Ledger

• Balancing the G/L Reconciliation Report
• Trust Balances Do Not Reconcile for the Trust Bank Journal, Client Trust Listing, or G/L
• The General Bank Journal Balance and the G/L Do Not Reconcile
• The Accounts Receivable Balances Do Not Reconcile from the Billing (Fees) Journal to the Client Ledger or G/L 1200 Account
• Client Disbursement Recovery Balances Do Not Reconcile from the Client Ledger to the G/L 1210 Account for Accrual Accounting
• Client Disbursement Recovery Balances do not Reconcile from the Client Ledger to the G/L 1210 Account for Modified Cash Accounting
• Client Disbursement Clearing Account (5210) Balance is Not Zero
• The GST/HST Journal Balance Does Not Reconcile to the G/L 2400 Account
• G/L Accounts Do Not Appear on the General Ledger Statement
• GL Account out of Balance with its Corresponding Journal
• The General Bank Journal Balance is Wrong but the G/L Balance is Correct
• Budget Entries are Not Saved and Related Reports Return Zero Values
• Balance Sheet Does Not Balance Because an Expense Account was Changed to an Asset Account
• Balances Do Not Include All Entries for the Month
• The Retrieve From Window Does Not Open
• Both the Long and Short Term Sections of the Balance Sheet Contain the Liability Account
• Printing a List of G/L Accounts Crashes PCLaw
• G/L Functions and Financial Statements Truncate Bank Account Names to 20 Characters

Document Manager

• Save to Matter Option on the PCLaw Toolbar Opens the Wrong Window

Bank Reconciliation

• Balancing the G/L Reconciliation Report
• Bank Reconciliation Troubleshooting
• The Opening Balance on the Bank Reconciliation Does not Match the Closing Balance of the Prior Bank Reconciliation
• The Bank Reconciliation Report Shows a Difference in the Bank Statement Reconciliation Section (top part of report)
• The Bank Reconciliation Report Shows a Difference only in the Bank Journal Reconciliation Section (bottom part of report)
• Finding the Bank Journal Balance
• An Item on the Bank Reconciliation Window Randomly Appears and Disappears
• Unable to Reconcile Bank Account Because of a Phantom Entry in Bank Reconciliation Window
• The Calculated and Actual Bank Journal Balances Do Not Reconcile
• Some Deposit Slips Do Not Display on the Mark Items Window

Third Party Integration

• Cannot Record Emails from Outlook to PCLaw
• Resetting the PCLaw Integration with Microsoft Outlook
• Recurring Events Synchronized from Microsoft Outlook Appear as Single Appointments in PCLaw
• Removing a Contact from PCLaw does not Remove the Contact from Microsoft Outlook
• PCLaw ToDos not Appearing in Microsoft Outlook
• Microsoft Outlook Tasks not Appearing in PCLaw
• Matters Default Rate Is Not Added to Time Entries Created in Outlook
• Timeslips and PCLaw Terminology
• Time Entries are Posting Error Messages When You Post Time from Amicus to PCLaw through Centralized Posting Feature
• Internet Explorer Crashes When the PCLaw program is Open
• Lawyers and Rates do not Transfer from Amicus to PCLaw
• Windows Accounting Software for Lawyers has Encountered an Error When Replying to an Email
• WordPerfect Crashes When You Save a Document
• PCLaw Reports Produced In Time Matters Give Incorrect Results
• Time Matters Terminates Printing a PCLaw Report
• PCLaw Fields are not Updating in Your Word Document
• Initialization Fails Silently After Clicking Begin Initialize in Amicus

QDocs

• The QDocs Button is not on the Matter Manager Toolbar

Payroll

• The Previous, Next, and Cancel Buttons Appear as Red Circles with White Text when Using ADP Payroll in PCLaw
• ADP Demo Page Incorrectly Opens When Opening Payroll
• ADP Payroll is Too Slow
• The PCLaw Check Printing Window Appears Every Time ADP Payroll Is Opened
• Payroll Checks Do Not Print the Address for ADPUS Clients
• Print Checks (Cheques) Window for Payroll Always Displays General Bank Account 1
• G/L Accounts Are Not Appearing in ADP Payroll

Program and Data Maintenance

• Automatic Backup Fails to Create a Backup
• Removing Duplicate/Multiple Sets of Books
• Contents of the PCLaw.cfg File
• PLREGOLE Crashes When You Register Any of Its Components
• PCLaw Terminates When it Reindexes the Global Search Index
• The Network Analyzer feature is not available
• Satellite Expense Entries Are Not Imported into the Host Station
• User Rights Problems after Upgrading SQL Database to Version 9
• Time Listing Report Missing Explanation Field
• Configuring the Firewall for an Internet Connection
• Security Must be Configured for a New Set of Books

Other Troubleshooting Topics

• Quick Timer Pauses for a Few Seconds
• Quick Timer Does Not Open
• The Timer Does Not Start From the Value in the Hours Box When Enabled on a Time Entry
• Cancel Printing from the Additional Payee Information Window Records the Entry
• Recurring Receive Payment Entries Appear as Firm Receipts
• If You Hide Either the Rate or Hours Fields, the Time Sheet Automatically Hides the Amount Field
• Entry Is in a Closed Period and Cannot be Changed
• Delay Post Entries are Lost After Upgrading PCLaw
• Spell Check Does Not Ignore the Second Instance of Wrong Spelling in Same Explanation
• General Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Trust Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Entry Will Result in an Overpayment
• The Credit Card Server Did Not Respond With APPROVED or DECLINED; Assuming APPROVED
• Cannot Void Bank to Bank Transfer in the Register
• Original Credit Card Transaction Could Not Be Located For This Receipt
• This Receipt Number is Lower than the Current Next Receipt Number. Would You Like to Reset the Next Number
• The Bottom Section of the Deposit Slip is Repeated
• An Order ID Could Not Be Generated
• Security Code or Address Information Failed Validation
• Could Not Fully Process the Transaction
• Credit Card Transaction Does not Post
• Credit Card Entries are Ignored on Deposit Slips
• PCLaw Can Not Detect Credit Card Application
• Deposit Slips List Displays Zero Amounts for Reprinted Deposit Slips
• This Bank Account Has Already Been Reconciled for this Period. Making This Entry May Affect the Reconciliation
• This Field Already Exists
• The Opening Balances Tab is Missing in the Matter Manager
• The Matter Manager Notes Tab Does Not List New Notes
• Some Tabs in the Register and Matter Manager Are Not Available
• Custom Tab Yes/No Fields Display 1 or 0 on Printouts
• Zip Code Box is Left Blank When You Change the Matter Billing Address
• The QDocs Button is not on the Matter Manager Toolbar
• The Copy Address Button Copies the City Twice
• The Browse Button in the Manager Modules Does Not Save the Output File to the Selected Location
• PCLaw Closes When You Try to Use Keyboard Arrows in Matter Manager