Article ID: 10545

Troubleshooting

[ Program Enhancement ] [ Main Features ] [ Calendar ] [ Office Links ] [ Overall Program ] [ SQL ] [ Program Links ] [ Billing ]

Program Enhancement

• Disabling Enhanced Mouse Pointer Precision
• Disabling Power Management for a Network Interface Card (NIC)
• Tips for General Performance Enhancement
• Determining Product Version

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Main Features

• Too Many or Too Few Records in a Sublist
• The Add a Staff Member Feature Is Not Working
• Web Search Not Showing Web Sites
• Cannot Send Email
• Following Is Not Automatically Enabled When You Select a Classification Code
• Tabs in Matter Record List Display Records from Other Matters
• A Template Is Missing Under the Template Button
• Incorrect / Invalid Characters Appear in the File Path When You Use the New Document Form's Autoname Feature.
• Records Are Missing from the Alerts, Reminders, and Watches Screen
• Some Areas are not Appearing on a Form
• Internet Mail Account Performance Slows Over Time
• Spell Check Freezes Time Matters
• The Time Matters Program is Truncating Email Attachment Names
• The Out Of Office Tab Is Grayed Out on the Email Options Window

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Calendar

• User Not Appearing on the Calendar
• The Calendar Does Not Default to Your Name
• You Cannot Select Your Name on the Calendar

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Office Links

• The TM Connect Button Does Not Show on the Toolbar or Does Not Function in Microsoft Outlook
• The TM Connect Button is Grayed Out and Does Not Close the Utility
• The TM Save Button Does Not Appear in Adobe Standard/Professional
• The TM Save Button Does Not Appear in Microsoft Word
• The TM Save Button Does Not Appear in WordPerfect

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Overall Program

• Installing a Service Release Does Not Update One or More Workstations
• The Splash Screen Shows Too Many Users When You Log in to the Time Matters Program
• Using the Launcher, Opening an Attachment, or Saving a Document Freezes Time Matters
• Logging Users Off After a Time Matters Crash
• The Program Locks Up, the Screen Goes White, or the Program is Not Responding
• Program Not Responding
• Buttons are Squished and Column Headings Do Not Align Properly
• Time Matters / LNTPA Freezes When You Click the Matters Icon
• The Time Matters Program Is Slow to Update Following Records
• The Time Matters Software Never Opens but Displays No Error
• Reinstalling the Print Driver

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SQL

• Enabling SQL Browser Service and TCP/IP Protocol
• Determining the Size of the Enterprise Database to Compare to the Maximum Size Limit of Microsoft SQL Server Express
• SQL Replication
• Repairing Data Corruption with the Redo Pre-Import Repair Database Maintenance Option

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Program Links

• Cannot Import Data from Timeslips
• Removing a Contact in Microsoft Exchange does not Remove the Contact in Time Matters

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Billing

• The Bill Processing Feature Does Not Create a Bill
• Cannot Bill from a Remote Station

Want to know how to do something in the program? See the product help, online training, or one of these other resources for additional documentation.

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