Article ID: 11001

Troubleshooting

[General] [Installation] [Matter Manager] [Data Entry] [Billing and Past Due] [Banking] [The Register] [Reports] [General Ledger] [Bank Reconciliation] [Calendar] [Document Manager] [Third Party Integration] [ PCLawTE] [Payroll] [Program and Data Maintenance] [Other Troubleshooting Topics]

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General

• Critical Microsoft Outlook 2010 Information
• Archiving a Matter Crashes PCLaw
• Screen Resolution of 800 X 600 (Or Better) Is Required
• PCLaw Hangs When You Log in to a Set of Books Stored on a Server Running Windows Vista
• The Select Set of Books Window Does Not Display the Actual Set of Books
• The Printer Setup Feature is not Available from the File Drop-Down Menu
• Toolbar Reappears if Hidden during a Previous Session
• The Quickstep Menu Appears Blank When You Log in as a Different User at the Same Workstation
• No Matters Listed When You Mass Archive Matters
• Cannot Set A4 as the Default Paper Size
• Changes are Written to the First Matter Only in Global Change Matters
• Entering Nickname in Renumber Matter/Client Produces No Results
• Other Address Information Box for Country Does Not Copy
• Vendor Status Is Not Saved When You Select Vendor In Paid To Pop Up Help
• PCLaw Freezes Temporarily When You Launch on Multiple Workstations Simultaneously
• Phone Messages Contain Extra Characters
• The Copy Address Button Ignores the E-mail and Phone Number Fields
• PCLaw Opens in a Window with Small Icons and Maximizing the Window does not Correct the Issue
• Multiple Users do not see the PCLaw Books on a Windows Vista Workstation
• Logging into PCLaw with the Correct Password but Nothing Happens when Clicking OK
• Exported Contacts Include Deleted Contacts
• Black Blocks Appear on Printed Documents
• General Technical Information

Installation

• Installing or Updating PCLaw Causes the Workstation to Reboot During the Installation or Update

Matter Manager

• Resetting Matter Balances
• The Opening Balances Tab is Missing in the Matter Manager
• The Matter Manager Notes Tab Does Not List New Notes
• Some Tabs in the Register and Matter Manager Are Not Available
• Custom Tab Yes/No Fields Display 1 or 0 on Printouts
• Zip Code Box is Left Blank When You Change the Matter Billing Address
• The QDocs Button is not on the Matter Manager Toolbar
• The Copy Address Button Copies the City Twice
• The Browse Button in the Manager Modules Does Not Save the Output File to the Selected Location
• PCLaw Closes When You Try to Use Keyboard Arrows in Matter Manager

Data Entry

• Explanation on an Accounts Payable Entry Defaults to the Explanation of the First Allocation on the Payable
• Quick Timer Does Not Open
• Cancel Printing from the Additional Payee Information Window Records the Entry
• Recurring Receive Payment Entries Appear as Firm Receipts
• If You Hide Either the Rate or Hours Fields, the Time Sheet Automatically Hides the Amount Field
• Delay Post Entries are Lost After Upgrading PCLaw
• Spell Check Does Not Ignore the Second Instance of Wrong Spelling in Same Explanation
• Using Global Change Time

Billing and Past Due

• Removing a Partially Posted Invoice or Bill
• Matters with New Charges Do Not Print at Billing
• Matters with New Charges Do Not Print at Pre-Billing
• Pre-Bills Print with a Zero Balance
• Payment Section Does Not Appear in Final Quick Bill
• The Edit Disk Image Feature is not Available from the Billing Drop-Down Menu
• Retainers Auto Allocate at Billing Regardless of Setting Selection
• Fees Do Not Appear on the Billing Fees Journal or the Client Summary and Taxes for Fees Are Not Calculated
• Bank Reconciliation and BillFlow Windows do not Respond Properly When Using Dual Monitors
• Taxes Doubled on Disbursements
• PCLaw Creates a Negative One Cent Sales Tax Amount
• Receiving a Payment in Quick Bill does not Apply the Correct Receipt Number
• Past Due Notice Templates Contain Invalid Characters

Banking

• General Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Trust Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Cannot Void Bank to Bank Transfer in the Register
• The Bottom Section of the Deposit Slip is Repeated
• Credit Card Transaction Does not Post
• Credit Card Entries are Ignored on Deposit Slips
• Deposit Slips List Displays Zero Amounts for Reprinted Deposit Slips

The Register

• Void / NSF Button Disabled
• Columns Cannot Be Dragged to a Different Location
• Columns Cannot Be Moved

Reports

• Client Ledger Balances Do Not Match the Client Summary Balances
• The Period Totals and Running Balance on the GST/HST Journal Do Not Reconcile
• Cannot Reconcile the GST/HST Journal to the GST/HST Payable (2400) Account
• Cannot Reconcile the General Bank Missing Checks (Cheques) Journal
• The Sales Tax Journal Does not Reconcile to the G/L Sales Tax Payable (2450) Account
• Firm Totals for Client Trust Ledger Displays Incorrect Bank Account Balances
• Changing the Report Font Does Not Change the Font on the Reports
• Negative Expense Recovery Displayed on Hard and Soft Cost Analysis
• Cannot Print PCLaw Reports to the Printer or from the Report Window

General Ledger

• Trust Balances Do Not Reconcile for the Trust Bank Journal, Client Trust Listing, or G/L
• The General Bank Journal Balance and the G/L Do Not Reconcile
• The Accounts Receivable Balances Do Not Reconcile from the Billing (Fees) Journal to the Client Ledger or G/L 1200 Account
• Client Disbursement Recovery Balances Do Not Reconcile from the Client Ledger to the G/L 1210 Account for Accrual Accounting
• Client Disbursement Recovery Balances do not Reconcile from the Client Ledger to the G/L 1210 Account for Modified Cash Accounting
• Client Disbursement Clearing Account (5210) Balance is Not Zero
• The GST/HST Journal Balance Does Not Reconcile to the G/L 2400 Account
• G/L Accounts Do Not Appear on the General Ledger Statement
• GL Account out of Balance with its Corresponding Journal
• The General Bank Journal Balance is Wrong but the G/L Balance is Correct
• Budget Entries are Not Saved and Related Reports Return Zero Values
• Balance Sheet Does Not Balance Because an Expense Account was Changed to an Asset Account
• Balances Do Not Include All Entries for the Month
• The Retrieve From Window Does Not Open
• Both the Long and Short Term Sections of the Balance Sheet Contain the Liability Account
• Printing a List of G/L Accounts Crashes PCLaw
• G/L Functions and Financial Statements Truncate Bank Account Names to 20 Characters

Bank Reconciliation

• Bank Reconciliation Troubleshooting
• The Opening Balance on the Bank Reconciliation Does not Match the Closing Balance of the Prior Bank Reconciliation
• The Bank Reconciliation Report Shows a Difference in the Bank Statement Reconciliation Section (top part of report)
• The Bank Reconciliation Report Shows a Difference only in the Bank Journal Reconciliation Section (bottom part of report)
• Finding the Bank Journal Balance
• An Item on the Bank Reconciliation Window Randomly Appears and Disappears
• Unable to Reconcile Bank Account Because of a Phantom Entry in Bank Reconciliation Window
• The Calculated and Actual Bank Journal Balances Do Not Reconcile
• Some Deposit Slips Do Not Display on the Mark Items Window

Calendar

• The MTD Box on the Time Tab of the Calendar Is Blank for the Month of February
• Appointments Can Be Deleted By Users with Only View Access for the Calendar
• A Time Entry from the Calendar Posts Multiple Times
• To Do Entries Always Appear
• New Appointment is Not Created When You Use Linked Date
• Appointments Dated February 29 of a Leap Year Do Not Appear on the Calendar
• Save to Matter Option on the PCLaw Toolbar Opens the Wrong Window
• Cannot Record Emails from Outlook to PCLaw
• Previous Contacts are not being Transferred between Outlook and PCLaw
• The Business Address in Microsoft Outlook links to the Contact Address in PCLaw

Document Manager

• Save to Matter Option on the PCLaw Toolbar Opens the Wrong Window

Third Party Integration

• Recurring Events Synchronized from Microsoft Outlook Appear as Single Appointments in PCLaw
• Removing a Contact from PCLaw does not Remove the Contact from Microsoft Outlook
• PCLaw ToDos not Appearing in Microsoft Outlook
• Microsoft Outlook Tasks not Appearing in PCLaw
• Matters Default Rate Is Not Added to Time Entries Created in Outlook
• Timeslips and PCLaw Terminology
• Time Entries are Posting Error Messages When You Post Time from Amicus to PCLaw through Centralized Posting Feature
• Internet Explorer Crashes When the PCLaw program is Open
• Lawyers and Rates do not Transfer from Amicus to PCLaw
• Windows Accounting Software for Lawyers has Encountered an Error When Replying to an Email
• WordPerfect Crashes When You Save a Document
• PCLaw Reports Produced In Time Matters Give Incorrect Results
• Time Matters Terminates Printing a PCLaw Report
• PCLaw Fields are not Updating in Your Word Document
• Initialization Fails Silently After Clicking Begin Initialize in Amicus

PCLawTE

• The Font Size in PCLaw Is Too Large and Scroll Bars Do Not Belong on the Screen
• The Handheld Device's List Help Does Not Contain a Particular Matter
• Cannot Assign G/L Accounts to Expense Recovery Items created in PCLawTE
• Cannot Assign Time Keepers to Expense Recovery Items you created in PCLawTE
• Calendar Entries Disappear from your BlackBerry after Synchronizing with PCLawTE
• PCLawTE Calendar Fix
• Downloading and Installing the PCLawTE Patch for BlackBerrys
• Calendar Entries Disappear from your BlackBerry after Synchronizing with PCLawTE
• Terminology for Express and Satellite Is Not Country Specific
• The PCLaw Timer Stops Automatically When the Power Shuts Off
• Removing PCLaw Travel Edition (PCLawTE) from a Palm Mobile Device

Payroll

• The Previous, Next, and Cancel Buttons Appear as Red Circles with White Text when Using ADP Payroll in PCLaw
• ADP Demo Page Incorrectly Opens When Opening Payroll
• ADP Payroll is Too Slow
• The PCLaw Check Printing Window Appears Every Time ADP Payroll Is Opened
• Payroll Checks Do Not Print the Address for ADPUS Clients
• Print Checks (Cheques) Window for Payroll Always Displays General Bank Account 1

Program and Data Maintenance

• Automatic Backup Fails to Create a Backup
• Removing Duplicate/Multiple Sets of Books
• Contents of the PCLaw.cfg File
• PLREGOLE Crashes When You Register Any of Its Components
• PCLaw Terminates When it Reindexes the Global Search Index
• The Network Analyzer feature is not available
• Satellite Expense Entries Are Not Imported into the Host Station
• User Rights Problems after Upgrading SQL Database to Version 9
• Time Listing Report Missing Explanation Field

Other Troubleshooting Topics:

• General Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Trust Bank Journal Balance Does not Match the Bank Balance in the Bank Balances Window
• Entry Will Result in an Overpayment
• The Credit Card Server Did Not Respond With APPROVED or DECLINED; Assuming APPROVED
• Cannot Void Bank to Bank Transfer in the Register
• Original Credit Card Transaction Could Not Be Located For This Receipt
• This Receipt Number is Lower than the Current Next Receipt Number. Would You Like to Reset the Next Number
• The Bottom Section of the Deposit Slip is Repeated
• An Order ID Could Not Be Generated
• Security Code or Address Information Failed Validation
• Could Not Fully Process the Transaction
• Credit Card Transaction Does not Post
• Credit Card Entries are Ignored on Deposit Slips
• PCLaw Can Not Detect Credit Card Application
• Deposit Slips List Displays Zero Amounts for Reprinted Deposit Slips
• This Bank Account Has Already Been Reconciled for this Period. Making This Entry May Affect the Reconciliation
• Resetting Matter Balances
• This Field Already Exists
• The Opening Balances Tab is Missing in the Matter Manager
• The Matter Manager Notes Tab Does Not List New Notes
• Some Tabs in the Register and Matter Manager Are Not Available
• Custom Tab Yes/No Fields Display 1 or 0 on Printouts
• Zip Code Box is Left Blank When You Change the Matter Billing Address
• The Copy Address Button Copies the City Twice
• The Browse Button in the Manager Modules Does Not Save the Output File to the Selected Location
• PCLaw Closes When You Try to Use Keyboard Arrows in Matter Manager