Take the following steps to reconcile differences that appear under the Client/Journal column if the imbalance occurs from the very beginning of your books and there are no closed months:

1. Click Tools and select G/L Opening Balances... to open the G/L Opening Balances window.
   NOTE: G/L Opening Balances is only available before you close your first month in the program. Follow the steps for troubleshooting an imbalance with closed months if the G/L Opening Balances is not available.
2. Locate and change the G/L Opening Balance for the Client Disbursement Recovery G/L control account (1210) if it is incorrect.
   NOTE: You can obtain the correct amount from your final financial statements from your previous accounting program. Refer to your accountant or bookkeeper for more information on where to obtain financial statements prior to using the program.
3. Rerun the G/L Reconciliation Report and continue troubleshooting if there is still an imbalance on the report.
4. Run a Client Costs Journal for the day prior to the start date of your books.
   NOTE: For example, enter 12/31/2008 in both the Start Date and End Date boxes if your books begin on 1/1/2009.
5. Locate any entries on the Client Costs Journal for the amount of the imbalance and take note of the matter number for them.
6. Run a Client Ledger for the matter causing the imbalance.
7. Locate the disbursement that is causing the imbalance on the Client Ledger, and determine if you billed it as indicated by an invoice number in the Bld Inv# column.
8. Determine whether the disbursement is a valid charge, and take one of the following actions to correct the imbalance:
   
   • If you mistakenly billed the disbursement, enter a negative offsetting Expense Recovery and allocate it to the G/L 1210 account to correct the imbalance and give credit to the matter.
   • If you did not bill the disbursement and it is an invalid charge, remove it from the Matter Opening Balances window.
   • If the disbursement (billed or unbilled) is a valid charge, correct the G/L Opening Balance for the Client Disbursement Recovery G/L control account (1210).